Genpact hiring for Process Associate Profile

Genpact Recruitment 2025 –

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Eligibility Criteria for Genpact Recruitment Drive 2025

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
   
Inviting applications for the role of Process Associate – Service Desk L1

This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation.

Responsibilities
•    Assist end users through chat sessions, addressing their queries and concerns promptly.
•    Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
•    Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
•    Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
•    Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
•    Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.

Qualifications we seek in you!
Minimum Qualifications
•    Graduate in any stream
•    Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
•    Ability to speak to a non-technical audience about technical problems
•    Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.

Preferred Qualifications/ Skills
•    Good communication skills
•    Demonstrate proficiency in the following technical skills:
•    PC/Laptop
•    Basic Networking
•    Chrome, Edge & Mozilla Firefox
•    Operating systems
•    MS Office 2016

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.  

How to Apply for Genpact Recruitment 2025

To apply for this job, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

Important Information :

NEVER PAY FOR GETTING A JOB
NO FEE CHARGED FROM CANDIDATES

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