CUSTOMER SUCCESS, SERVICE & OPERATIONS
Appliance Installer / Repairman | Electrician |
Electronics Installer / Repairman | After Sales Service & Repair |
Mechanic | Plumber |
Service Engineer | Service Manager |
After Sales Service & Repair – Other | Back Office |
Back Office Operations | Billing / Records |
Data Entry / MIS | Dialer Manager |
Back Office – Other | Customer Success |
Customer Success Associate | Customer Success Manager |
Head – Customer Success | Customer Success – Other |
Non Voice | Account / Relationship Management – Non Voice |
Bilingual / Multilingual Support – Non Voice | Chat Support |
Customer Advocacy | Customer Onboarding – Non Voice |
Customer Retention – Non Voice | Email Support |
Non Tech Support – Non Voice | Technical Support – Non Voice |
Non Voice – Other | Operations |
Assistant Manager | Head – Operations |
Operations Manager | Subject Matter Expert |
Team Leader | Operations – Other |
Operations Support | MIS Executive |
Operations Engineer | Technical Operations (Tech Ops) |
Operations Support – Other | Service Delivery |
Service Delivery Associate | Service Delivery Leader |
Service Delivery Manager | Service Delivery – Other |
Voice / Blended | Account / Relationship Management – Voice / Blended |
Bilingual / Multilingual Support – Voice / Blended | Collections |
Customer Onboarding – Voice / Blended | Customer Retention – Voice / Blended |
Guest Services | Non Tech Support – Voice / Blended |
Technical Support – Voice / Blended | Voice / Blended – Other |
Customer Success, Service & Operations – Other | Customer Service |